Troubleshooting center
Search common installation, scanning, and whitelisting issues. This is general educational guidance, not official product support.
13 topics found
Legitimate program blocked
Check the quarantine or blocked-items list and manually approve the program if you trust its source.
Program stuck in quarantine
Review the quarantine list; verified programs can typically be released and added to the whitelist.
Installation problems
Make sure your system meets the minimum requirements and that any conflicting security software is temporarily checked.
Update problems
Check your internet connection and confirm the application has permission to download and apply updates.
Slow scans
Large numbers of files, an aging drive, or other running programs can all slow down a scan.
Performance concerns after installing
Some slowdown during the first scan is common; ongoing performance issues may relate to scan scheduling or conflicting software.
Account sign-in problems
Sign-in issues often relate to password resets, email verification, or device authorization limits.
Subscription questions
Subscription details, such as renewal dates and covered devices, are usually visible within your account area.
Mac portal access issues
Some settings on Mac are managed through a separate web portal rather than the desktop app directly.
Mobile app limitations
Mobile apps for iOS and Android may offer a more limited feature set compared to desktop versions.
Dark web monitoring alerts
An alert generally means associated information was found in a data leak; it does not mean your device itself is infected.
Windows questions
Windows-specific issues often involve permissions, background services, or startup configuration.
Uninstalling the software
Uninstalling is generally done through your system's standard program removal settings.
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