Last updated: October 5, 2026
This Privacy Policy explains how ByteCare Tech ("we," "us") collects, uses and shares information when you visit bytecaretech.com (the "Site"), call +1 (855) 797-4028 or use our computer services.
Information we collect
- Contact details such as your name, phone number and email address.
- Service details about your computer and the problem you describe.
- Remote session information. During a remote session you start, our technician can see your screen. We do not copy your personal files, and we don't keep screen recordings unless we ask you first.
- Call records such as caller number, time and length. Calls may be recorded for quality, and we tell you if they are.
- Website data such as IP address, browser type, pages viewed and the ad you clicked, collected through cookies.
What we do not collect
We do not process payments for PC Matic software. When you buy PC Matic, you enter your payment details on PC Matic's official website, and PC Matic, Inc.'s privacy policy applies to that information. We never ask for your passwords for banking, email or other accounts.
How we use information
- To provide the computer services you ask for and answer your questions.
- To track affiliate referrals to PC Matic (through a code in our links, not by sharing your personal details).
- To measure and improve our Site and advertising, including Google Ads.
- To prevent fraud and comply with the law.
How we share information
We do not sell your personal information. We share it only with service vendors who help us run our business (such as hosting, phone, email and remote support tools), when required by law, or as part of a business transfer.
Advertising and analytics
We use Google Ads and may use Google Analytics. You can manage ad personalization at adssettings.google.com and opt out of Google Analytics with the opt-out browser add-on.
Your rights
Depending on your state, including California, Virginia, Colorado, Connecticut, Texas and others, you may have the right to know, access, correct or delete your personal information, and to opt out of targeted advertising. To make a request, email support@bytecaretech.com or call +1 (855) 797-4028. We honor Global Privacy Control signals where required. We won't discriminate against you for using these rights.
Security and retention
We use reasonable safeguards to protect information and keep it only as long as needed for the purposes above or as the law requires.
Children
Our Site and services are not directed to children under 13, and we don't knowingly collect their information.
Changes
We may update this policy and will change the "Last updated" date when we do.
Contact
ByteCare Tech
Website: bytecaretech.com
Phone: +1 (855) 797-4028
Email: support@bytecaretech.com