Last updated: October 5, 2026
Two separate refund policies apply. PC Matic software is refunded by PC Matic, Inc. Our own computer services are refunded by ByteCare Tech under the policy below.
PC Matic software purchases
PC Matic purchases are made on PC Matic's official website, and PC Matic, Inc. processes your payment. Refunds for PC Matic software and subscriptions are handled only by PC Matic, Inc. under its own refund policy, which you can find on pcmatic.com. We can't issue refunds for PC Matic purchases, but we're glad to point you to the right place.
ByteCare Tech service refunds
- Problem not fixed: if we can't fix the problem we agreed to fix, you can request a full refund of that service fee.
- Problem returns within 7 days: if the same problem comes back within 7 days, contact us and we'll work on it again at no charge. If we still can't fix it, you can request a refund.
- Not satisfied: request a refund within 7 days of the service and tell us what went wrong. We'll review it and respond within 3 business days.
- Not refundable: work that was completed as agreed and has kept working, and problems caused by new software or changes after our service.
How refunds are paid
Approved refunds go back to your original payment method within 5 to 10 business days.
How to request a refund
Email support@bytecaretech.com or call +1 (855) 797-4028 with your name, the date of service and what went wrong.
Contact
ByteCare Tech
Website: bytecaretech.com
Phone: +1 (855) 797-4028
Email: support@bytecaretech.com